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If you need to cancel, email us at hello@bucketdays.co.uk with your booking details as early as you can. Refunds depend on how much notice you give:
| Notice given | Refund |
|---|---|
| More than 14 days before the experience | Full refund |
| 3 to 14 days before | 50% refund |
| Less than 3 days before, or no-show | No refund |
These windows reflect the fact that providers reserve your slot in advance and may charge us regardless of attendance. 3 days before the reserved date
To move your booking to a different date, email us at least 7 days in advance and we will do our best to accommodate you, subject to the provider's availability. Date changes cannot be guaranteed.
If we or the activity provider cancel your booking for any reason — including weather, safety, or unavailability — you will be offered:
The choice is yours. Weather cancellations are common with outdoor activities such as skydiving and flying, so we always recommend building some flexibility into your plans.
Under UK consumer law, contracts for leisure activities booked for a specific date may be exempt from the standard 14-day cooling-off period. Where a cooling-off period does apply, you may cancel within 14 days of booking for a full refund, provided the experience has not yet taken place.
Nothing in this policy affects your statutory rights.
Approved refunds are returned to your original payment method via Stripe, usually within 5 to 10 working days of approval.
Some providers have their own cancellation terms which may be stricter than ours. Where this applies to your booking, we will tell you before you pay.
For any cancellation or refund query, email hello@bucketdays.co.uk.